1. Definitions

Coach: Maximum Mileage Coaching Ltd. (“we”, “us”, “our”).

Client: The individual purchasing 121 coaching (“you”, “your”).

Service: Personalised online run‑coaching delivered via TrainingPeaks, WhatsApp, and email.

2. Fees & Payment Method

2.1 The Service is billed as a monthly subscription

2.2 Payments are processed automatically via Stripe. We never see nor store your full card details.

2.3 If your billing day falls on a non‑business day or a month with fewer days, the charge will occur on the next business day.

3. Minimum Commitment

3.1 A three‑month minimum term applies to all new clients. This period allows for assessment, programme development, and meaningful progress.

3.2 Either party may terminate within the minimum term for cause (e.g., non‑payment, breach of conduct) by giving 7 days’ written notice. No refunds are due for completed months.

4. Renewal & Price Changes

4.1 After the minimum term, your subscription renews monthly until cancelled.

4.2 We may adjust the monthly fee by giving you 30 days’ written notice. You may cancel before the new rate takes effect.

5. Cooling‑Off Period

5.1 In accordance with the Consumer Contracts Regulations 2013, you have 14 days from the date of first payment to cancel for a full refund, provided coaching has not yet commenced.

6. Cancellation & Suspension

6.1 To cancel, email [email protected] at least 28 days before your next billing date.

6.2 Late notice will incur the next monthly fee in full.

6.3 One discretionary pause of up to 8  weeks per 12‑month period may be granted; further pauses are chargeable.

7. Extenuating Circumstances

7.1 Illness, injury, or significant family emergency: provide medical or other supporting evidence within 7 days. We may offer a prorated credit or pause at our discretion.

7.2 Coach unavailability exceeding 7 consecutive days (e.g., illness): we will either provide equivalent cover or credit you for the affected period.

8. Late or Failed Payments

8.1 A 7‑day grace period applies for failed payments. Access to coaching is suspended thereafter.

9. Data Protection

9.1 We process personal data in line with the UK GDPR and our Privacy Policy

10. Liability & Medical Disclaimer

10.1 You acknowledge that running is physically demanding and accept all inherent risks.

10.2 Coaching advice is not medical advice; seek professional medical clearance before starting any programme.

10.3 We do not guarantee specific race outcomes or performance gains

11. Governing Law & Jurisdiction

11.1 This Agreement—and any non‑contractual obligations arising out of or in connection with it—shall be governed by and construed in accordance with the laws of England & Wales, without prejudice to any mandatory consumer‑protection laws that apply in the country where you ordinarily reside.

11.2 Jurisdiction. The courts of England & Wales shall have exclusive jurisdiction to settle any dispute or claim arising under this Agreement.

(a) If you are a consumer resident outside the UK and your local law gives you the right to bring proceedings in your home courts, nothing in this clause limits that right.

(b) We may alternatively agree in writing to resolve any dispute by arbitration or another dispute‑resolution process.

By subscribing to 121 coaching, you agree to these payment terms